Crickex Privacy Policy
At Crickex, your privacy and security come first. We are dedicated to protecting your personal information and maintaining a safe, transparent gaming environment for all our players across Bangladesh, India, and South Asia.
This Privacy Policy explains how we collect, use, and protect your data when you use our online casino and betting services.
Information We Collect
When you register or use Crickex, we may collect the following types of information to provide and improve our services:
- Personal Details
When creating an account, we collect basic information such as your name, address, email, phone number, and payment details (credit/debit card or other methods). This helps us verify your identity and process transactions securely.
- IP Address & Device Data
We collect data like IP addresses, browser type, device information, and location data to ensure secure access and analyze site performance.
- Browsing Activity
We monitor the pages you visit, games played, and links clicked to suggest relevant content and enhance your gaming experience.
- Transactions
Your betting history, deposits, withdrawals, and payment records are securely stored to ensure transparency and prevent fraud.
- Customer Support Interaction
All emails, chat messages, and support requests are recorded to help us improve our service and resolve issues efficiently.
- Promotions & Marketing
We may collect information about your interaction with our promotions, offers, and marketing campaigns to personalize future experiences.
- Social Media
If you connect with Crickex via social media, we may store the communication details exchanged through those platforms.
Cookie Policy
Crickex uses cookies to improve your browsing experience.Cookies are small text files stored on your device that help remember preferences, enable smooth navigation, and track site performance.
You can disable cookies in your browser settings, but doing so may limit certain features or functionality on our website.
Account Setup and Verification
We use your personal information to:
- Create and manage your Crickex account
- Verify your identity and prevent fraud
- Process deposits, withdrawals, and transactions
- Send important account updates and support messages.
Personalization
We use collected data to offer personalized content, recommend games you may like, and enhance your overall experience on Crickex.
Marketing and Events
With your consent, we use your information to deliver marketing updates, exclusive offers, and event invitations tailored to your preferences. You may opt out of these communications at any time.
Risk Management
Crickex processes user data to detect suspicious activities, prevent fraud, and manage operational risks responsibly.
How We Share Information
Your personal data may be shared with:
- Crickex group companies (for account and service management)
- Third-party service providers (payment processors, verification partners, etc.). All third parties comply with strict confidentiality and data protection standards.
Data Retention
We retain personal data only as long as necessary for legal, regulatory, or business purposes. Information is kept for up to 7 years after account closure, unless required otherwise by law.
Security Commitment
We employ advanced encryption, firewalls, and secure data storage to prevent unauthorized access, loss, or misuse of your personal information.
Your security is our top priority — both online and offline.
Contact Us
If you have any questions or requests regarding your data or privacy rights, please contact [email protected]